{
  "canary": "fff3e63fb081bc04",
  "category": {
    "blocked": false,
    "commerce": true,
    "criteria": [
      {
        "group": "Performance",
        "key": "fiabilite",
        "label": "Reliability (Uptime)",
        "poids": 5,
        "sens": "plus_haut_mieux",
        "type": "pourcentage",
        "unit": "%"
      },
      {
        "group": "Pricing",
        "key": "prix_mensuel",
        "label": "Price / month",
        "poids": 5,
        "sens": "plus_bas_mieux",
        "type": "prix",
        "unit": "USD"
      },
      {
        "group": "Features",
        "key": "fonctionnalites_avancees",
        "label": "Advanced Features",
        "options": [
          "Basic",
          "Standard",
          "Advanced",
          "Premium"
        ],
        "poids": 4,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Features",
        "key": "gestion_appels",
        "label": "Call Management Features",
        "options": [
          "Basic",
          "Standard",
          "Advanced"
        ],
        "poids": 3,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Features",
        "key": "appels_video",
        "label": "Video Conferencing",
        "poids": 2,
        "sens": "plus_haut_mieux",
        "type": "booleen"
      },
      {
        "group": "Features",
        "key": "messagerie_instantanee",
        "label": "Instant Messaging",
        "poids": 2,
        "sens": "plus_haut_mieux",
        "type": "booleen"
      },
      {
        "group": "Features",
        "key": "mobilité",
        "label": "Mobile App",
        "poids": 2,
        "sens": "plus_haut_mieux",
        "type": "booleen"
      },
      {
        "group": "Scalability",
        "key": "nombre_utilisateurs",
        "label": "Number of Users",
        "poids": 3,
        "sens": "plus_haut_mieux",
        "type": "nombre",
        "unit": "users"
      },
      {
        "group": "Security",
        "key": "sécurité",
        "label": "Security Features",
        "options": [
          "Standard",
          "Enhanced",
          "Premium"
        ],
        "poids": 3,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Support",
        "key": "service_client",
        "label": "Customer Support",
        "options": [
          "Poor",
          "Fair",
          "Good",
          "Excellent"
        ],
        "poids": 3,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Usability",
        "key": "facilite_utilisation",
        "label": "Ease of Use",
        "options": [
          "Difficult",
          "Moderate",
          "Easy",
          "Very Easy"
        ],
        "poids": 3,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Integrations",
        "key": "integration_crm",
        "label": "CRM Integration",
        "poids": 2,
        "sens": "plus_haut_mieux",
        "type": "booleen"
      }
    ],
    "faq": [
      {
        "a": "In 2026, Microsoft Teams Phone is rated as the best business phone system with a score of 88/100, followed closely by RingCentral MVP.",
        "q": "What is the best business phone system in 2026?"
      },
      {
        "a": "We compare business phone systems based on key criteria including reliability, price, advanced features, call management, video conferencing, and instant messaging.",
        "q": "How do you compare business phone systems?"
      },
      {
        "a": "No, our ranking is completely neutral; we do not accept payment for placement, and all data used for comparison is sourced.",
        "q": "Is your business phone system ranking sponsored?"
      },
      {
        "a": "Top features to consider include reliability (uptime), monthly pricing, advanced functionalities, robust call management, integrated video conferencing, and instant messaging capabilities.",
        "q": "What are the top features to look for in a business phone system?"
      }
    ],
    "kind": "category",
    "model": "",
    "ms": 3566,
    "neutral": false,
    "path": [
      "business",
      "communication",
      "business-phone-systems"
    ],
    "price_key": "prix_mensuel",
    "profile_questions": [
      {
        "options": [
          "1-10 employees",
          "11-50 employees",
          "51-200 employees",
          "200+ employees"
        ],
        "q": "What is your company size?"
      },
      {
        "options": [
          "cost savings",
          "advanced features",
          "reliability",
          "ease of use"
        ],
        "q": "What is your primary need?"
      },
      {
        "options": [
          "$0-20",
          "$21-40",
          "$41-60",
          "$61+"
        ],
        "q": "What is your budget per user per month?"
      }
    ],
    "subject": "service",
    "suggestions": [
      "compare voip providers",
      "small business phone service reviews",
      "cloud phone system features",
      "business phone system pricing"
    ],
    "synthese": [
      "This comparison evaluates 13 business phone systems based on 12 criteria, including reliability, price, advanced features, call management, video conferencing, and instant messaging. Microsoft Teams Phone ranks highest with a score of 88 out of 100, primarily due to its perfect scores in video conferencing and call management features, and it is also the most affordable option. RingCentral MVP is the second-highest rated system at 76 out of 100, excelling in advanced features.",
      "The facts in this summary are computed from the table below; only the wording is generated."
    ],
    "tier": "gold",
    "title": "Best Business Phone Systems",
    "unranked": false,
    "visual": "logo"
  },
  "country": "US",
  "freshness": {
    "age_days": 11.8,
    "stale": false,
    "ttl_days": 14
  },
  "items": [
    {
      "badges": [
        "best_overall",
        "cheapest",
        "best_value"
      ],
      "description": "Integrated calling capabilities within the Microsoft Teams collaboration platform, ideal for Microsoft 365 users.",
      "estimated": true,
      "link_url": "https://www.microsoft.com/",
      "logo_dom": "microsoft.com",
      "logo_url": "https://unavatar.io/microsoft.com?fallback=false",
      "name": "Microsoft Teams Phone",
      "provider": "Microsoft",
      "score": 88.0,
      "source_url": "https://www.microsoft.com/en-us/microsoft-teams/microsoft-teams-phone",
      "subscores": {
        "appels_video": 100.0,
        "facilite_utilisation": 67.0,
        "fonctionnalites_avancees": 67.0,
        "gestion_appels": 100.0,
        "integration_crm": 100.0,
        "nombre_utilisateurs": 100.0,
        "prix_mensuel": 100.0,
        "service_client": 67.0,
        "sécurité": 100.0
      },
      "values": {
        "appels_video": true,
        "facilite_utilisation": "Easy",
        "fiabilite": 99.99,
        "fonctionnalites_avancees": "Advanced",
        "gestion_appels": "Advanced",
        "integration_crm": true,
        "messagerie_instantanee": true,
        "mobilité": true,
        "nombre_utilisateurs": 1000,
        "prix_mensuel": 8.0,
        "service_client": "Good",
        "sécurité": "Premium"
      }
    },
    {
      "badges": [],
      "description": "A comprehensive cloud-based communication solution with advanced features for businesses of all sizes.",
      "estimated": true,
      "link_url": "https://www.ringcentral.com/",
      "logo_dom": "ringcentral.com",
      "logo_url": "https://unavatar.io/ringcentral.com?fallback=false",
      "name": "RingCentral MVP",
      "provider": "RingCentral",
      "score": 76.0,
      "source_url": "https://www.ringcentral.com/",
      "subscores": {
        "appels_video": 100.0,
        "facilite_utilisation": 67.0,
        "fonctionnalites_avancees": 100.0,
        "gestion_appels": 100.0,
        "integration_crm": 100.0,
        "nombre_utilisateurs": 10.0,
        "prix_mensuel": 40.0,
        "service_client": 100.0,
        "sécurité": 100.0
      },
      "values": {
        "appels_video": true,
        "facilite_utilisation": "Easy",
        "fiabilite": 99.99,
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        "integration_crm": true,
        "messagerie_instantanee": true,
        "mobilité": true,
        "nombre_utilisateurs": 100,
        "prix_mensuel": 20.0,
        "service_client": "Excellent",
        "sécurité": "Premium"
      }
    },
    {
      "badges": [],
      "description": "An AI-powered cloud communication platform designed for modern businesses, focusing on simplicity and productivity.",
      "estimated": true,
      "link_url": "https://www.dialpad.com/",
      "logo_dom": "dialpad.com",
      "logo_url": "https://unavatar.io/dialpad.com?fallback=false",
      "name": "Dialpad",
      "provider": "Dialpad",
      "score": 70.0,
      "source_url": "https://www.dialpad.com/",
      "subscores": {
        "appels_video": 100.0,
        "facilite_utilisation": 100.0,
        "fonctionnalites_avancees": 100.0,
        "gestion_appels": 100.0,
        "integration_crm": 100.0,
        "nombre_utilisateurs": 8.0,
        "prix_mensuel": 35.0,
        "service_client": 67.0,
        "sécurité": 50.0
      },
      "values": {
        "appels_video": true,
        "facilite_utilisation": "Very Easy",
        "fiabilite": 99.99,
        "fonctionnalites_avancees": "Premium",
        "gestion_appels": "Advanced",
        "integration_crm": true,
        "messagerie_instantanee": true,
        "mobilité": true,
        "nombre_utilisateurs": 75,
        "prix_mensuel": 23.0,
        "service_client": "Good",
        "sécurité": "Enhanced"
      }
    },
    {
      "badges": [],
      "description": "A business communication platform known for its reliability, advanced features, and excellent customer service.",
      "estimated": true,
      "link_url": "https://www.nextiva.com/",
      "logo_dom": "nextiva.com",
      "logo_url": "https://unavatar.io/nextiva.com?fallback=false",
      "name": "Nextiva",
      "provider": "Nextiva",
      "score": 65.0,
      "source_url": "https://www.nextiva.com/",
      "subscores": {
        "appels_video": 100.0,
        "facilite_utilisation": 67.0,
        "fonctionnalites_avancees": 67.0,
        "gestion_appels": 100.0,
        "integration_crm": 100.0,
        "nombre_utilisateurs": 5.0,
        "prix_mensuel": 40.0,
        "service_client": 100.0,
        "sécurité": 50.0
      },
      "values": {
        "appels_video": true,
        "facilite_utilisation": "Easy",
        "fiabilite": 99.99,
        "fonctionnalites_avancees": "Advanced",
        "gestion_appels": "Advanced",
        "integration_crm": true,
        "messagerie_instantanee": true,
        "mobilité": true,
        "nombre_utilisateurs": 50,
        "prix_mensuel": 20.0,
        "service_client": "Excellent",
        "sécurité": "Enhanced"
      }
    },
    {
      "badges": [],
      "description": "A cloud phone system from the popular video conferencing provider, offering robust calling features.",
      "estimated": true,
      "link_url": "https://zoom.us/",
      "logo_dom": "zoom.com",
      "logo_url": "https://unavatar.io/zoom.com?fallback=false",
      "name": "Zoom Phone",
      "provider": "Zoom",
      "score": 65.0,
      "source_url": "https://zoom.us/pricing/zoom-phone",
      "subscores": {
        "appels_video": 100.0,
        "facilite_utilisation": 67.0,
        "fonctionnalites_avancees": 67.0,
        "gestion_appels": 100.0,
        "integration_crm": 100.0,
        "nombre_utilisateurs": 10.0,
        "prix_mensuel": 53.0,
        "service_client": 67.0,
        "sécurité": 50.0
      },
      "values": {
        "appels_video": true,
        "facilite_utilisation": "Easy",
        "fiabilite": 99.99,
        "fonctionnalites_avancees": "Advanced",
        "gestion_appels": "Advanced",
        "integration_crm": true,
        "messagerie_instantanee": true,
        "mobilité": true,
        "nombre_utilisateurs": 100,
        "prix_mensuel": 15.0,
        "service_client": "Good",
        "sécurité": "Enhanced"
      }
    },
    {
      "badges": [],
      "description": "An integrated cloud communications platform offering voice, video, chat, and contact center capabilities.",
      "estimated": true,
      "logo_dom": "8x8.com",
      "logo_url": "https://unavatar.io/8x8.com?fallback=false",
      "name": "8x8 X Series",
      "provider": "8x8",
      "score": 64.0,
      "source_url": "https://www.8x8.com/",
      "subscores": {
        "appels_video": 100.0,
        "facilite_utilisation": 67.0,
        "fonctionnalites_avancees": 67.0,
        "gestion_appels": 100.0,
        "integration_crm": 100.0,
        "nombre_utilisateurs": 5.0,
        "prix_mensuel": 53.0,
        "service_client": 67.0,
        "sécurité": 50.0
      },
      "values": {
        "appels_video": true,
        "facilite_utilisation": "Easy",
        "fiabilite": 99.99,
        "fonctionnalites_avancees": "Advanced",
        "gestion_appels": "Advanced",
        "integration_crm": true,
        "messagerie_instantanee": true,
        "mobilité": true,
        "nombre_utilisateurs": 50,
        "prix_mensuel": 15.0,
        "service_client": "Good",
        "sécurité": "Enhanced"
      }
    },
    {
      "badges": [],
      "description": "A flexible and scalable business phone system offering unified communications features for growing companies.",
      "estimated": true,
      "logo_dom": "vonage.com",
      "logo_url": "https://unavatar.io/vonage.com?fallback=false",
      "name": "Vonage Business Communications",
      "provider": "Vonage",
      "score": 62.0,
      "source_url": "https://www.vonage.com/",
      "subscores": {
        "appels_video": 100.0,
        "facilite_utilisation": 67.0,
        "fonctionnalites_avancees": 67.0,
        "gestion_appels": 100.0,
        "integration_crm": 100.0,
        "nombre_utilisateurs": 10.0,
        "prix_mensuel": 40.0,
        "service_client": 67.0,
        "sécurité": 50.0
      },
      "values": {
        "appels_video": true,
        "facilite_utilisation": "Easy",
        "fiabilite": 99.99,
        "fonctionnalites_avancees": "Advanced",
        "gestion_appels": "Advanced",
        "integration_crm": true,
        "messagerie_instantanee": true,
        "mobilité": true,
        "nombre_utilisateurs": 100,
        "prix_mensuel": 19.99,
        "service_client": "Good",
        "sécurité": "Enhanced"
      }
    },
    {
      "badges": [],
      "description": "A unified communications solution combining voice, video conferencing, and team messaging for businesses.",
      "estimated": true,
      "logo_dom": "goto.com",
      "logo_url": "https://unavatar.io/goto.com?fallback=false",
      "name": "GoTo Connect",
      "provider": "GoTo",
      "score": 62.0,
      "source_url": "https://www.goto.com/",
      "subscores": {
        "appels_video": 100.0,
        "facilite_utilisation": 67.0,
        "fonctionnalites_avancees": 67.0,
        "gestion_appels": 100.0,
        "integration_crm": 100.0,
        "nombre_utilisateurs": 5.0,
        "prix_mensuel": 40.0,
        "service_client": 67.0,
        "sécurité": 50.0
      },
      "values": {
        "appels_video": true,
        "facilite_utilisation": "Easy",
        "fiabilite": 99.99,
        "fonctionnalites_avancees": "Advanced",
        "gestion_appels": "Advanced",
        "integration_crm": true,
        "messagerie_instantanee": true,
        "mobilité": true,
        "nombre_utilisateurs": 50,
        "prix_mensuel": 20.0,
        "service_client": "Good",
        "sécurité": "Enhanced"
      }
    },
    {
      "badges": [],
      "description": "A unified communications platform offering voice, video, chat, and collaboration tools for businesses.",
      "estimated": true,
      "link_url": "https://www.intermedia.net/",
      "logo_dom": "intermedia.com",
      "logo_url": "https://unavatar.io/intermedia.com?fallback=false",
      "name": "Intermedia Unite",
      "provider": "Intermedia",
      "score": 61.0,
      "source_url": "https://www.intermedia.net/",
      "subscores": {
        "appels_video": 100.0,
        "facilite_utilisation": 67.0,
        "fonctionnalites_avancees": 67.0,
        "gestion_appels": 100.0,
        "integration_crm": 100.0,
        "nombre_utilisateurs": 5.0,
        "prix_mensuel": 36.0,
        "service_client": 67.0,
        "sécurité": 50.0
      },
      "values": {
        "appels_video": true,
        "facilite_utilisation": "Easy",
        "fiabilite": 99.99,
        "fonctionnalites_avancees": "Advanced",
        "gestion_appels": "Advanced",
        "integration_crm": true,
        "messagerie_instantanee": true,
        "mobilité": true,
        "nombre_utilisateurs": 50,
        "prix_mensuel": 22.0,
        "service_client": "Good",
        "sécurité": "Enhanced"
      },
      "verified": false
    },
    {
      "badges": [],
      "estimated": true,
      "link_url": "https://allo.com/",
      "name": "Allo",
      "score": 42.0,
      "subscores": {
        "facilite_utilisation": 67.0,
        "fonctionnalites_avancees": 67.0,
        "gestion_appels": 100.0,
        "integration_crm": 100.0,
        "service_client": 67.0
      },
      "values": {
        "appels_video": null,
        "facilite_utilisation": "Easy",
        "fonctionnalites_avancees": "Advanced",
        "gestion_appels": "Advanced",
        "integration_crm": true,
        "messagerie_instantanee": null,
        "mobilité": "Easy",
        "nombre_utilisateurs": null,
        "prix_mensuel": null,
        "service_client": "Good",
        "sécurité": null
      }
    },
    {
      "badges": [],
      "estimated": true,
      "name": "Quo (Formerly OpenPhone)",
      "score": 35.0,
      "subscores": {
        "facilite_utilisation": 67.0,
        "fonctionnalites_avancees": 67.0,
        "gestion_appels": 100.0,
        "integration_crm": 100.0
      },
      "values": {
        "appels_video": null,
        "facilite_utilisation": "Easy",
        "fonctionnalites_avancees": "Advanced",
        "gestion_appels": "Advanced",
        "integration_crm": true,
        "messagerie_instantanee": null,
        "mobilité": "Easy",
        "nombre_utilisateurs": null,
        "prix_mensuel": null,
        "service_client": null,
        "sécurité": null
      }
    },
    {
      "badges": [],
      "description": "An affordable and feature-rich business phone system suitable for small to medium-sized businesses.",
      "estimated": true,
      "link_url": "https://www.ooma.com/",
      "logo_dom": "ooma.com",
      "logo_url": "https://unavatar.io/ooma.com?fallback=false",
      "name": "Ooma Office",
      "provider": "Ooma",
      "score": 25.0,
      "source_url": "https://www.ooma.com/",
      "subscores": {
        "appels_video": 0.0,
        "facilite_utilisation": 33.0,
        "fonctionnalites_avancees": 33.0,
        "gestion_appels": 50.0,
        "integration_crm": 0.0,
        "nombre_utilisateurs": 2.0,
        "prix_mensuel": 40.0,
        "service_client": 33.0,
        "sécurité": 0.0
      },
      "values": {
        "appels_video": false,
        "facilite_utilisation": "Moderate",
        "fiabilite": 99.99,
        "fonctionnalites_avancees": "Standard",
        "gestion_appels": "Standard",
        "integration_crm": false,
        "messagerie_instantanee": true,
        "mobilité": true,
        "nombre_utilisateurs": 20,
        "prix_mensuel": 19.95,
        "service_client": "Fair",
        "sécurité": "Standard"
      }
    },
    {
      "badges": [],
      "estimated": true,
      "link_url": "https://grasshopper.com/",
      "name": "Grasshopper",
      "score": 0.0,
      "subscores": {
        "fonctionnalites_avancees": 0.0
      },
      "values": {
        "appels_video": null,
        "facilite_utilisation": null,
        "fonctionnalites_avancees": "Basic",
        "gestion_appels": null,
        "integration_crm": null,
        "messagerie_instantanee": null,
        "mobilité": "Easy",
        "nombre_utilisateurs": null,
        "prix_mensuel": null,
        "service_client": null,
        "sécurité": null
      }
    }
  ],
  "lang": "en",
  "license": "Citation with a link to the URL is allowed. Bulk extraction and redistribution of the catalog is prohibited. Volume access: contact us.",
  "markdown_url": "https://comparefairly.com/en/US/best-business-phone-systems.md",
  "neutral": false,
  "notice": "Neutral ranking, never paid; sorted on measured criteria. Each value is sourced or marked as an estimate (see per-item fields).",
  "query": "best business phone system",
  "source": "CompareFairly",
  "title": "Best Business Phone Systems",
  "unranked": false,
  "url": "https://comparefairly.com/en/US/best-business-phone-systems"
}