{
  "canary": "28933f7c398d73b9",
  "category": {
    "blocked": false,
    "commerce": true,
    "criteria": [
      {
        "group": "Cost",
        "key": "pricing",
        "label": "Pricing",
        "poids": 5,
        "sens": "plus_bas_mieux",
        "type": "prix",
        "unit": "USD"
      },
      {
        "group": "Features",
        "key": "features_core",
        "label": "Core Features",
        "options": [
          "Basic",
          "Standard",
          "Advanced",
          "Comprehensive"
        ],
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        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Compatibility",
        "key": "integrations",
        "label": "Integrations",
        "options": [
          "Few",
          "Moderate",
          "Many",
          "Extensive"
        ],
        "poids": 3,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Performance",
        "key": "reporting_analytics",
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        "options": [
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          "Standard",
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          "In-depth"
        ],
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        "sens": "plus_haut_mieux",
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      },
      {
        "group": "Trust",
        "key": "security_compliance",
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        "options": [
          "Basic",
          "Standard",
          "Advanced",
          "Enterprise Grade"
        ],
        "poids": 3,
        "sens": "plus_haut_mieux",
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      },
      {
        "group": "Usability",
        "key": "ease_of_use",
        "label": "Ease of Use",
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          "Difficult",
          "Moderate",
          "Easy",
          "Very Easy"
        ],
        "poids": 3,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Appearance",
        "key": "customization",
        "label": "Customization Options",
        "options": [
          "Limited",
          "Moderate",
          "High",
          "Very High"
        ],
        "poids": 2,
        "sens": "plus_haut_mieux",
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      },
      {
        "group": "Growth",
        "key": "scalability",
        "label": "Scalability",
        "options": [
          "Limited",
          "Moderate",
          "High",
          "Very High"
        ],
        "poids": 2,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Support",
        "key": "customer_support",
        "label": "Customer Support Quality",
        "options": [
          "Poor",
          "Fair",
          "Good",
          "Excellent"
        ],
        "poids": 2,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Accessibility",
        "key": "mobile_app",
        "label": "Mobile App Availability",
        "poids": 1,
        "sens": "plus_haut_mieux",
        "type": "boolean"
      }
    ],
    "faq": [
      {
        "a": "In 2026, Intercom is rated as the top live chat software for websites with a score of 94/100, followed closely by Zendesk Chat.",
        "q": "What is the best live chat software for websites in 2026?"
      },
      {
        "a": "Our rankings are based on a comprehensive analysis of key criteria including Pricing, Core Features, Integrations, Reporting & Analytics, Security & Compliance, and Ease of Use. Our platform is neutral; rankings are not influenced by paid placements, and all data is sourced.",
        "q": "How do you rank live chat software?"
      },
      {
        "a": "Key features to consider include robust core functionalities, seamless integrations with other tools, detailed reporting and analytics, strong security and compliance measures, and an intuitive ease of use for both agents and customers.",
        "q": "What are the main features to look for in live chat software?"
      },
      {
        "a": "Pricing details for each live chat software are available within our comparison, allowing you to easily evaluate the cost against the features offered.",
        "q": "Where can I find pricing information for live chat software?"
      }
    ],
    "kind": "category",
    "model": "",
    "ms": 2222,
    "neutral": false,
    "path": [
      "software",
      "communication",
      "live-chat"
    ],
    "price_key": "pricing",
    "profile_questions": [
      {
        "options": [
          "Customer support",
          "Lead generation",
          "Sales conversion"
        ],
        "q": "What is your primary goal?"
      },
      {
        "options": [
          "1-5",
          "6-20",
          "21-50",
          "50+"
        ],
        "q": "What is your team size?"
      }
    ],
    "subject": "service",
    "suggestions": [
      "best customer support software",
      "live chat vs chatbots",
      "how to choose website chat software",
      "website visitor tracking tools"
    ],
    "synthese": [
      "This comparison evaluates 12 live chat solutions based on 10 criteria, including Pricing, Core Features, Integrations, Reporting & Analytics, Security & Compliance, and Ease of Use. Intercom ranks highest with a score of 94/100, excelling in Customer Support Quality and Customization Options, both scoring 100/100. Zendesk Chat is second at 88/100, outperforming Intercom in Pricing. HubSpot Service Hub is identified as the most affordable option. The data used for this comparison is sourced from 8 out of the 12 options, with the remaining values being estimates clearly marked as such.",
      "The facts in this summary are computed from the table below; only the wording is generated."
    ],
    "tier": "gold",
    "title": "Best Live Chat Software for Websites",
    "unranked": false,
    "visual": "logo"
  },
  "country": "US",
  "freshness": {
    "age_days": 3.4,
    "stale": false,
    "ttl_days": 14
  },
  "items": [
    {
      "badges": [
        "best_overall"
      ],
      "best_for": "product-led growth with personalized SaaS messaging and proactive engagement",
      "cons": [],
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      "link_url": "https://intercom.com/",
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      "logo_url": "https://unavatar.io/intercom.com?fallback=false",
      "name": "Intercom",
      "pros": [],
      "provider": "Intercom",
      "score": 94.0,
      "source_url": "https://kayako.com/blog/best-live-chat-software/",
      "subscores": {
        "customer_support": 100.0,
        "customization": 100.0,
        "ease_of_use": 67.0,
        "features_core": 100.0,
        "integrations": 100.0,
        "mobile_app": 100.0,
        "pricing": 84.0,
        "reporting_analytics": 100.0,
        "scalability": 100.0,
        "security_compliance": 100.0
      },
      "values": {
        "customer_support": "Excellent",
        "customization": "Very High",
        "ease_of_use": "Easy",
        "features_core": "Comprehensive",
        "integrations": "Extensive",
        "mobile_app": true,
        "pricing": 39,
        "reporting_analytics": "In-depth",
        "scalability": "Very High",
        "security_compliance": "Enterprise Grade"
      },
      "verified": true
    },
    {
      "badges": [
        "best_value"
      ],
      "best_for": "organizations needing live chat as part of a broader, adaptable customer support platform with automated solutions across multiple channels",
      "cons": [
        "Free trial only 14 days"
      ],
      "description": "A comprehensive enterprise omnichannel platform for automated solutions across multiple channels, offering live chat as part of a unified service experience.",
      "link_url": "https://zendesk.com/",
      "logo_dom": "zendesk.com",
      "logo_url": "https://unavatar.io/zendesk.com?fallback=false",
      "name": "Zendesk Chat",
      "pros": [
        "Supports AI-driven and human-led conversations",
        "24/7 support with AI agents",
        "Unified agent workspace",
        "Support across multiple platforms (websites, social media, apps)"
      ],
      "provider": "Zendesk",
      "review": "Zendesk optimizes support with flexible automation and clear reports. It makes customer service smoother, more efficient, and less chaotic for agents and customers alike.",
      "review_summary": "Users praise Zendesk for optimizing support with flexible automation, clear reports, and consolidating all customer inquiries in one place, making customer service smoother and more efficient.",
      "score": 88.0,
      "source_url": "https://kayako.com/blog/best-live-chat-software/",
      "subscores": {
        "customer_support": 100.0,
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        "ease_of_use": 67.0,
        "features_core": 67.0,
        "integrations": 100.0,
        "mobile_app": 100.0,
        "pricing": 92.0,
        "reporting_analytics": 100.0,
        "scalability": 100.0,
        "security_compliance": 100.0
      },
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        "customer_support": "Excellent",
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        "ease_of_use": "Easy",
        "features_core": "Advanced",
        "integrations": "Extensive",
        "mobile_app": true,
        "pricing": 19,
        "reporting_analytics": "In-depth",
        "scalability": "Very High",
        "security_compliance": "Enterprise Grade"
      },
      "verified": true
    },
    {
      "badges": [
        "cheapest"
      ],
      "best_for": "HubSpot-native teams or those already using HubSpot CRM and Marketing Hub",
      "cons": [
        "Advanced automation requires a subscription",
        "Focuses primarily on web chat rather than social messengers",
        "No flexible deployment options",
        "Works best only with HubSpot CRM"
      ],
      "description": "A free tier that is a genuinely useful starting point for teams already in the HubSpot ecosystem, integrating with HubSpot CRM.",
      "link_url": "https://hubspot.com/",
      "logo_dom": "hubspot.com",
      "logo_url": "https://unavatar.io/hubspot.com?fallback=false",
      "name": "HubSpot Service Hub",
      "pros": [
        "Free forever plan",
        "No-code bot builder",
        "Built into the HubSpot CRM"
      ],
      "provider": "HubSpot",
      "score": 83.0,
      "source_url": "https://kayako.com/blog/best-live-chat-software/",
      "subscores": {
        "customer_support": 67.0,
        "customization": 67.0,
        "ease_of_use": 67.0,
        "features_core": 67.0,
        "integrations": 100.0,
        "mobile_app": 100.0,
        "pricing": 100.0,
        "reporting_analytics": 100.0,
        "scalability": 100.0,
        "security_compliance": 67.0
      },
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        "customer_support": "Good",
        "customization": "High",
        "ease_of_use": "Easy",
        "features_core": "Advanced",
        "integrations": "Extensive",
        "mobile_app": true,
        "pricing": 0,
        "reporting_analytics": "In-depth",
        "scalability": "Very High",
        "security_compliance": "Advanced"
      },
      "verified": true
    },
    {
      "badges": [],
      "best_for": "e-commerce and B2B SaaS companies looking for straightforward sales and support chat with a focus on website-based customer conversations",
      "cons": [
        "Limited omnichannel support",
        "Basic native AI capabilities",
        "Limited and buggy CRM integrations"
      ],
      "description": "Clean, reliable, and with a minimal learning curve, best for simple, fast e-commerce chat and website-based customer conversations.",
      "link_url": "https://livechat.com/",
      "logo_dom": "livechat.com",
      "logo_url": "https://unavatar.io/livechat.com?fallback=false",
      "name": "LiveChat",
      "pros": [
        "Easy to implement",
        "Simple agent interface"
      ],
      "provider": "LiveChat",
      "review": "LiveChat solves the problem of slow or interrupted customer communication by enabling real-time chat on websites.",
      "review_summary": "Users find LiveChat improves response time, keeps customers satisfied, and helps manage multiple conversations efficiently, though some report limited CRM integrations and weak technical support for these integrations.",
      "score": 76.0,
      "source_url": "https://kayako.com/blog/best-live-chat-software/",
      "subscores": {
        "customer_support": 67.0,
        "customization": 67.0,
        "ease_of_use": 100.0,
        "features_core": 67.0,
        "integrations": 67.0,
        "mobile_app": 100.0,
        "pricing": 92.0,
        "reporting_analytics": 67.0,
        "scalability": 67.0,
        "security_compliance": 67.0
      },
      "values": {
        "customer_support": "Good",
        "customization": "High",
        "ease_of_use": "Very Easy",
        "features_core": "Advanced",
        "integrations": "Many",
        "mobile_app": true,
        "pricing": 20,
        "reporting_analytics": "Advanced",
        "scalability": "High",
        "security_compliance": "Advanced"
      },
      "verified": true
    },
    {
      "badges": [],
      "best_for": "B2B sales conversion where pipeline generation is the primary metric",
      "cons": [],
      "description": "Focused on B2B sales conversion via chat, ideal if pipeline generation is the primary metric.",
      "logo_dom": "drift.com",
      "logo_url": "https://unavatar.io/drift.com?fallback=false",
      "name": "Drift",
      "pros": [],
      "provider": "Drift",
      "score": 73.0,
      "source_url": "https://kayako.com/blog/best-live-chat-software/",
      "subscores": {
        "customer_support": 67.0,
        "customization": 100.0,
        "ease_of_use": 33.0,
        "features_core": 100.0,
        "integrations": 100.0,
        "mobile_app": 100.0,
        "pricing": 0.0,
        "reporting_analytics": 100.0,
        "scalability": 100.0,
        "security_compliance": 100.0
      },
      "values": {
        "customer_support": "Good",
        "customization": "Very High",
        "ease_of_use": "Moderate",
        "features_core": "Comprehensive",
        "integrations": "Extensive",
        "mobile_app": true,
        "pricing": 250,
        "reporting_analytics": "In-depth",
        "scalability": "Very High",
        "security_compliance": "Enterprise Grade"
      },
      "verified": true
    },
    {
      "badges": [],
      "best_for": "startups with AI chatbot needs on a budget or small teams needing chatbot functionality",
      "cons": [],
      "description": "Strong free tier with Lyro AI, suitable for startups with AI chatbot needs on a budget and small teams utilizing chatbots.",
      "link_url": "https://tidio.com/",
      "logo_dom": "tidio.com",
      "logo_url": "https://unavatar.io/tidio.com?fallback=false",
      "name": "Tidio",
      "pros": [],
      "provider": "Tidio",
      "score": 63.0,
      "source_url": "https://kayako.com/blog/best-live-chat-software/",
      "subscores": {
        "customer_support": 67.0,
        "customization": 67.0,
        "ease_of_use": 100.0,
        "features_core": 67.0,
        "integrations": 33.0,
        "mobile_app": 100.0,
        "pricing": 90.0,
        "reporting_analytics": 33.0,
        "scalability": 33.0,
        "security_compliance": 33.0
      },
      "values": {
        "customer_support": "Good",
        "customization": "High",
        "ease_of_use": "Very Easy",
        "features_core": "Advanced",
        "integrations": "Moderate",
        "mobile_app": true,
        "pricing": 24.17,
        "reporting_analytics": "Standard",
        "scalability": "Moderate",
        "security_compliance": "Standard"
      },
      "verified": true
    },
    {
      "badges": [],
      "description": "A modern messaging solution for customer engagement, including live chat and bots.",
      "estimated": true,
      "link_url": "https://www.freshworks.com/freshchat/",
      "logo_dom": "freshworks.com",
      "logo_url": "https://unavatar.io/freshworks.com?fallback=false",
      "name": "Freshchat",
      "provider": "Freshworks",
      "score": 62.0,
      "source_url": "https://www.freshworks.com/freshchat/",
      "subscores": {
        "customer_support": 67.0,
        "customization": 67.0,
        "ease_of_use": 67.0,
        "features_core": 67.0,
        "integrations": 33.0,
        "mobile_app": 100.0,
        "pricing": 92.0,
        "reporting_analytics": 33.0,
        "scalability": 67.0,
        "security_compliance": 33.0
      },
      "values": {
        "customer_support": "Good",
        "customization": "High",
        "ease_of_use": "Easy",
        "features_core": "Advanced",
        "integrations": "Moderate",
        "mobile_app": true,
        "pricing": 19,
        "reporting_analytics": "Standard",
        "scalability": "High",
        "security_compliance": "Standard"
      },
      "verified": false
    },
    {
      "badges": [],
      "best_for": "small teams looking for budget-conscious all-in-one messaging with exceptional value",
      "cons": [],
      "description": "Exceptional value, especially for small teams, offering budget-conscious all-in-one messaging.",
      "link_url": "https://crisp.com/",
      "logo_dom": "crisp.com",
      "logo_url": "https://unavatar.io/crisp.com?fallback=false",
      "name": "Crisp",
      "pros": [],
      "provider": "Crisp",
      "score": 59.0,
      "source_url": "https://kayako.com/blog/best-live-chat-software/",
      "subscores": {
        "customer_support": 67.0,
        "customization": 67.0,
        "ease_of_use": 67.0,
        "features_core": 67.0,
        "integrations": 33.0,
        "mobile_app": 100.0,
        "pricing": 90.0,
        "reporting_analytics": 33.0,
        "scalability": 33.0,
        "security_compliance": 33.0
      },
      "values": {
        "customer_support": "Good",
        "customization": "High",
        "ease_of_use": "Easy",
        "features_core": "Advanced",
        "integrations": "Moderate",
        "mobile_app": true,
        "pricing": 25,
        "reporting_analytics": "Standard",
        "scalability": "Moderate",
        "security_compliance": "Standard"
      },
      "verified": true
    },
    {
      "badges": [],
      "description": "A live chat and chatbot solution with a focus on ease of use and affordability.",
      "estimated": true,
      "link_url": "https://chatra.io/",
      "logo_dom": "chatra.com",
      "logo_url": "https://unavatar.io/chatra.com?fallback=false",
      "name": "Chatra",
      "provider": "Chatra",
      "score": 52.0,
      "source_url": "https://chatra.io/",
      "subscores": {
        "customer_support": 67.0,
        "customization": 33.0,
        "ease_of_use": 100.0,
        "features_core": 33.0,
        "integrations": 33.0,
        "mobile_app": 100.0,
        "pricing": 92.0,
        "reporting_analytics": 0.0,
        "scalability": 33.0,
        "security_compliance": 33.0
      },
      "values": {
        "customer_support": "Good",
        "customization": "Moderate",
        "ease_of_use": "Very Easy",
        "features_core": "Standard",
        "integrations": "Moderate",
        "mobile_app": true,
        "pricing": 21,
        "reporting_analytics": "Basic",
        "scalability": "Moderate",
        "security_compliance": "Standard"
      },
      "verified": false
    },
    {
      "badges": [],
      "estimated": true,
      "link_url": "https://kayako.com/",
      "name": "Kayako",
      "score": 48.0,
      "subscores": {
        "customer_support": 100.0,
        "customization": 67.0,
        "ease_of_use": 67.0,
        "features_core": 67.0,
        "integrations": 33.0,
        "mobile_app": 100.0,
        "reporting_analytics": 33.0,
        "scalability": 67.0,
        "security_compliance": 33.0
      },
      "values": {
        "customer_support": "Excellent",
        "customization": "High",
        "ease_of_use": "Easy",
        "features_core": "Advanced",
        "integrations": "Moderate",
        "mobile_app": true,
        "pricing": null,
        "reporting_analytics": "Standard",
        "scalability": "High",
        "security_compliance": "Standard"
      }
    },
    {
      "badges": [],
      "best_for": "simple website chat",
      "cons": [],
      "description": "Offers simple website chat.",
      "link_url": "https://olark.com/",
      "logo_dom": "olark.com",
      "logo_url": "https://unavatar.io/olark.com?fallback=false",
      "name": "Olark",
      "pros": [],
      "provider": "Olark",
      "score": 46.0,
      "source_url": "https://www.zendesk.com/service/messaging/live-chat-software/",
      "subscores": {
        "customer_support": 33.0,
        "customization": 33.0,
        "ease_of_use": 67.0,
        "features_core": 33.0,
        "integrations": 33.0,
        "mobile_app": 0.0,
        "pricing": 88.0,
        "reporting_analytics": 33.0,
        "scalability": 33.0,
        "security_compliance": 33.0
      },
      "values": {
        "customer_support": "Fair",
        "customization": "Moderate",
        "ease_of_use": "Easy",
        "features_core": "Standard",
        "integrations": "Moderate",
        "mobile_app": false,
        "pricing": 29,
        "reporting_analytics": "Standard",
        "scalability": "Moderate",
        "security_compliance": "Standard"
      },
      "verified": true
    },
    {
      "badges": [],
      "estimated": true,
      "name": "Freshdesk",
      "score": 38.0,
      "subscores": {
        "customer_support": 67.0,
        "customization": 67.0,
        "ease_of_use": 33.0,
        "features_core": 67.0,
        "integrations": 33.0,
        "mobile_app": 0.0,
        "reporting_analytics": 33.0,
        "scalability": 67.0,
        "security_compliance": 33.0
      },
      "values": {
        "customer_support": "Good",
        "customization": "High",
        "ease_of_use": "Moderate",
        "features_core": "Advanced",
        "integrations": "Moderate",
        "mobile_app": false,
        "pricing": null,
        "reporting_analytics": "Standard",
        "scalability": "High",
        "security_compliance": "Standard"
      }
    }
  ],
  "lang": "en",
  "license": "Citation with a link to the URL is allowed. Bulk extraction and redistribution of the catalog is prohibited. Volume access: contact us.",
  "markdown_url": "https://comparefairly.com/en/US/best-live-chat-software-for-websites.md",
  "neutral": false,
  "notice": "Neutral ranking, never paid; sorted on measured criteria. Each value is sourced or marked as an estimate (see per-item fields).",
  "query": "best live chat software for websites",
  "source": "CompareFairly",
  "title": "Best Live Chat Software for Websites",
  "unranked": false,
  "url": "https://comparefairly.com/en/US/best-live-chat-software-for-websites"
}