{
  "canary": "c9731c77a854c6e1",
  "category": {
    "blocked": false,
    "commerce": true,
    "criteria": [
      {
        "group": "Pricing",
        "key": "monthly_price_per_user",
        "label": "Price per user / month",
        "poids": 5,
        "primary": true,
        "sens": "plus_bas_mieux",
        "type": "prix",
        "unit": "USD"
      },
      {
        "group": "Features",
        "key": "features_calling",
        "label": "Calling Features",
        "options": [
          "Basic",
          "Standard",
          "Advanced"
        ],
        "poids": 4,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Features",
        "key": "features_collaboration",
        "label": "Collaboration Features",
        "options": [
          "None",
          "Messaging",
          "Video Conferencing",
          "All"
        ],
        "poids": 4,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Features",
        "key": "integrations",
        "label": "Integrations",
        "options": [
          "None",
          "Limited",
          "Extensive"
        ],
        "poids": 3,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Performance",
        "key": "reliability_uptime",
        "label": "Reliability (Uptime)",
        "poids": 4,
        "sens": "plus_haut_mieux",
        "type": "pourcentage",
        "unit": "%"
      },
      {
        "group": "Security",
        "key": "security_features",
        "label": "Security Features",
        "options": [
          "Basic",
          "Standard",
          "Advanced"
        ],
        "poids": 4,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Flexibility",
        "key": "scalability",
        "label": "Scalability",
        "options": [
          "Limited",
          "Moderate",
          "High"
        ],
        "poids": 3,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Support",
        "key": "customer_support",
        "label": "Customer Support",
        "options": [
          "Basic",
          "Standard",
          "Premium"
        ],
        "poids": 3,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Usability",
        "key": "ease_of_use",
        "label": "Ease of Use",
        "options": [
          "Difficult",
          "Moderate",
          "Easy"
        ],
        "poids": 3,
        "sens": "plus_haut_mieux",
        "type": "enum"
      },
      {
        "group": "Accessibility",
        "key": "mobile_app",
        "label": "Mobile App Availability",
        "poids": 2,
        "sens": "neutre",
        "type": "boolean"
      }
    ],
    "faq": [
      {
        "a": "In 2026, 8x8 X Series leads our comparison with a score of 90/100, followed closely by Dialpad Business Phone System, offering robust solutions for small businesses.",
        "q": "What are the best VoIP providers for small businesses in 2026?"
      },
      {
        "a": "Our comparison evaluates the price per user per month for each VoIP provider, alongside key features like calling, collaboration, integrations, reliability, and security.",
        "q": "How do VoIP providers compare on price per user per month?"
      },
      {
        "a": "We assess the breadth and quality of calling features and collaboration tools, such as video conferencing and team messaging, to help you choose the most effective VoIP solution.",
        "q": "Which VoIP services offer the best calling and collaboration features for businesses?"
      },
      {
        "a": "No, our ranking is entirely neutral and based on objective data. Each provider's score is derived from rigorously sourced information across our defined comparison criteria.",
        "q": "Is your VoIP provider ranking based on paid placements?"
      }
    ],
    "kind": "category",
    "model": "",
    "ms": 3031,
    "neutral": false,
    "path": [
      "business",
      "communication",
      "voip"
    ],
    "price_key": "monthly_price_per_user",
    "profile_questions": [
      {
        "options": [
          "1-5",
          "6-20",
          "21-50",
          "50+"
        ],
        "q": "Number of users?"
      },
      {
        "options": [
          "Basic calling",
          "Video conferencing",
          "Team messaging",
          "Advanced integrations"
        ],
        "q": "Key features needed?"
      }
    ],
    "subject": "service",
    "suggestions": [
      "VoIP features comparison",
      "VoIP phone systems for startups",
      "RingCentral vs Dialpad",
      "Best business phone services"
    ],
    "synthese": [
      "This comparison evaluates 11 VoIP services based on 10 criteria, including price per user per month, calling features, collaboration features, integrations, reliability (uptime), and security features. 8x8 X Series ranks highest with 90/100, largely due to its perfect scores in customer support and ease of use. Dialpad Business Phone System is a close second at 89/100, excelling in collaboration features. Google Voice is identified as the most affordable option.",
      "The facts in this summary are computed from the table below; only the wording is generated."
    ],
    "tier": "gold",
    "title": "Best VoIP Providers for Small Business",
    "unranked": false,
    "visual": "logo"
  },
  "country": "US",
  "freshness": {
    "age_days": 11.7,
    "stale": false,
    "ttl_days": 14
  },
  "items": [
    {
      "badges": [
        "best_overall"
      ],
      "description": "Offers a unified communications platform with strong calling, video conferencing, and good reliability.",
      "estimated": true,
      "logo_dom": "8x8.com",
      "logo_url": "https://unavatar.io/8x8.com?fallback=false",
      "name": "8x8 X Series",
      "provider": "8x8",
      "score": 90.0,
      "source_url": "https://www.8x8.com/",
      "subscores": {
        "customer_support": 100.0,
        "ease_of_use": 100.0,
        "features_calling": 100.0,
        "features_collaboration": 67.0,
        "integrations": 100.0,
        "monthly_price_per_user": 67.0,
        "scalability": 100.0,
        "security_features": 100.0
      },
      "values": {
        "customer_support": "Premium",
        "ease_of_use": "Easy",
        "features_calling": "Advanced",
        "features_collaboration": "Video Conferencing",
        "integrations": "Extensive",
        "mobile_app": true,
        "monthly_price_per_user": 15.0,
        "reliability_uptime": 99.99,
        "scalability": "High",
        "security_features": "Advanced"
      }
    },
    {
      "badges": [],
      "description": "An AI-powered communication platform offering advanced calling, messaging, and video features with strong integrations.",
      "estimated": true,
      "link_url": "https://www.dialpad.com/",
      "logo_dom": "dialpad.com",
      "logo_url": "https://unavatar.io/dialpad.com?fallback=false",
      "name": "Dialpad Business Phone System",
      "provider": "Dialpad",
      "score": 89.0,
      "source_url": "https://www.dialpad.com/",
      "subscores": {
        "customer_support": 50.0,
        "ease_of_use": 100.0,
        "features_calling": 100.0,
        "features_collaboration": 100.0,
        "integrations": 100.0,
        "monthly_price_per_user": 67.0,
        "scalability": 100.0,
        "security_features": 100.0
      },
      "values": {
        "customer_support": "Standard",
        "ease_of_use": "Easy",
        "features_calling": "Advanced",
        "features_collaboration": "All",
        "integrations": "Extensive",
        "mobile_app": true,
        "monthly_price_per_user": 15.0,
        "reliability_uptime": 99.99,
        "scalability": "High",
        "security_features": "Advanced"
      }
    },
    {
      "badges": [],
      "description": "A comprehensive VoIP solution with advanced calling, collaboration, and extensive integrations for small businesses.",
      "estimated": true,
      "link_url": "https://www.ringcentral.com/",
      "logo_dom": "ringcentral.com",
      "logo_url": "https://unavatar.io/ringcentral.com?fallback=false",
      "name": "RingCentral MVP",
      "provider": "RingCentral",
      "score": 89.0,
      "source_url": "https://www.ringcentral.com/",
      "subscores": {
        "customer_support": 100.0,
        "ease_of_use": 100.0,
        "features_calling": 100.0,
        "features_collaboration": 100.0,
        "integrations": 100.0,
        "monthly_price_per_user": 33.0,
        "scalability": 100.0,
        "security_features": 100.0
      },
      "values": {
        "customer_support": "Premium",
        "ease_of_use": "Easy",
        "features_calling": "Advanced",
        "features_collaboration": "All",
        "integrations": "Extensive",
        "mobile_app": true,
        "monthly_price_per_user": 20.0,
        "reliability_uptime": 99.99,
        "scalability": "High",
        "security_features": "Advanced"
      }
    },
    {
      "badges": [],
      "description": "Combines VoIP, video conferencing, and team messaging with a focus on reliability and ease of use.",
      "estimated": true,
      "logo_dom": "goto.com",
      "logo_url": "https://unavatar.io/goto.com?fallback=false",
      "name": "GoTo Connect",
      "provider": "GoTo",
      "score": 89.0,
      "source_url": "https://www.goto.com/connect",
      "subscores": {
        "customer_support": 100.0,
        "ease_of_use": 100.0,
        "features_calling": 100.0,
        "features_collaboration": 100.0,
        "integrations": 100.0,
        "monthly_price_per_user": 33.0,
        "scalability": 100.0,
        "security_features": 100.0
      },
      "values": {
        "customer_support": "Premium",
        "ease_of_use": "Easy",
        "features_calling": "Advanced",
        "features_collaboration": "All",
        "integrations": "Extensive",
        "mobile_app": true,
        "monthly_price_per_user": 20.0,
        "reliability_uptime": 99.99,
        "scalability": "High",
        "security_features": "Advanced"
      }
    },
    {
      "badges": [
        "best_value"
      ],
      "estimated": true,
      "link_url": "https://zoom.com/",
      "name": "Zoom Phone",
      "score": 86.0,
      "subscores": {
        "customer_support": 50.0,
        "ease_of_use": 100.0,
        "features_calling": 100.0,
        "features_collaboration": 100.0,
        "integrations": 100.0,
        "monthly_price_per_user": 87.0,
        "scalability": 100.0,
        "security_features": 50.0
      },
      "values": {
        "customer_support": "Standard",
        "ease_of_use": "Easy",
        "features_calling": "Advanced",
        "features_collaboration": "All",
        "integrations": "Extensive",
        "mobile_app": true,
        "monthly_price_per_user": "12",
        "reliability_uptime": null,
        "scalability": "High",
        "security_features": "Standard"
      }
    },
    {
      "badges": [],
      "description": "A popular choice for small businesses, known for its reliability, ease of use, and strong customer support.",
      "estimated": true,
      "link_url": "https://www.nextiva.com/",
      "logo_dom": "nextiva.com",
      "logo_url": "https://unavatar.io/nextiva.com?fallback=false",
      "name": "Nextiva Business Phone System",
      "provider": "Nextiva",
      "score": 85.0,
      "source_url": "https://www.nextiva.com/",
      "subscores": {
        "customer_support": 100.0,
        "ease_of_use": 100.0,
        "features_calling": 100.0,
        "features_collaboration": 67.0,
        "integrations": 100.0,
        "monthly_price_per_user": 40.0,
        "scalability": 100.0,
        "security_features": 100.0
      },
      "values": {
        "customer_support": "Premium",
        "ease_of_use": "Easy",
        "features_calling": "Advanced",
        "features_collaboration": "Video Conferencing",
        "integrations": "Extensive",
        "mobile_app": true,
        "monthly_price_per_user": 18.95,
        "reliability_uptime": 99.99,
        "scalability": "High",
        "security_features": "Advanced"
      }
    },
    {
      "badges": [],
      "description": "A robust platform offering advanced calling, team messaging, and video conferencing capabilities.",
      "estimated": true,
      "logo_dom": "vonage.com",
      "logo_url": "https://unavatar.io/vonage.com?fallback=false",
      "name": "Vonage Business Communications",
      "provider": "Vonage",
      "score": 83.0,
      "source_url": "https://www.vonage.com/business/",
      "subscores": {
        "customer_support": 100.0,
        "ease_of_use": 50.0,
        "features_calling": 100.0,
        "features_collaboration": 100.0,
        "integrations": 100.0,
        "monthly_price_per_user": 33.0,
        "scalability": 100.0,
        "security_features": 100.0
      },
      "values": {
        "customer_support": "Premium",
        "ease_of_use": "Moderate",
        "features_calling": "Advanced",
        "features_collaboration": "All",
        "integrations": "Extensive",
        "mobile_app": true,
        "monthly_price_per_user": 19.99,
        "reliability_uptime": 99.99,
        "scalability": "High",
        "security_features": "Advanced"
      }
    },
    {
      "badges": [],
      "description": "A cloud-based UCaaS solution providing reliable calling, collaboration tools, and scalability for growing businesses.",
      "estimated": true,
      "logo_dom": "mitel.com",
      "logo_url": "https://unavatar.io/mitel.com?fallback=false",
      "name": "Mitel MiCloud Connect",
      "provider": "Mitel",
      "score": 78.0,
      "source_url": "https://www.mitel.com/products/business-phone-systems/cloud-phone-systems/micloud-connect",
      "subscores": {
        "customer_support": 100.0,
        "ease_of_use": 50.0,
        "features_calling": 100.0,
        "features_collaboration": 100.0,
        "integrations": 100.0,
        "monthly_price_per_user": 0.0,
        "scalability": 100.0,
        "security_features": 100.0
      },
      "values": {
        "customer_support": "Premium",
        "ease_of_use": "Moderate",
        "features_calling": "Advanced",
        "features_collaboration": "All",
        "integrations": "Extensive",
        "mobile_app": true,
        "monthly_price_per_user": 25.0,
        "reliability_uptime": 99.99,
        "scalability": "High",
        "security_features": "Advanced"
      },
      "verified": false
    },
    {
      "badges": [],
      "estimated": true,
      "link_url": "https://krispcall.com/",
      "name": "KrispCall",
      "score": 73.0,
      "subscores": {
        "customer_support": 50.0,
        "ease_of_use": 100.0,
        "features_calling": 100.0,
        "features_collaboration": 33.0,
        "integrations": 100.0,
        "monthly_price_per_user": 67.0,
        "scalability": 100.0,
        "security_features": 50.0
      },
      "values": {
        "customer_support": "Standard",
        "ease_of_use": "Easy",
        "features_calling": "Advanced",
        "features_collaboration": "Messaging",
        "integrations": "Extensive",
        "mobile_app": true,
        "monthly_price_per_user": "15",
        "reliability_uptime": null,
        "scalability": "High",
        "security_features": "Standard"
      }
    },
    {
      "badges": [
        "cheapest"
      ],
      "estimated": true,
      "link_url": "https://googlevoice.com/",
      "name": "Google Voice",
      "score": 52.0,
      "subscores": {
        "customer_support": 50.0,
        "ease_of_use": 50.0,
        "features_calling": 100.0,
        "features_collaboration": 0.0,
        "integrations": 50.0,
        "monthly_price_per_user": 100.0,
        "scalability": 50.0,
        "security_features": 0.0
      },
      "values": {
        "customer_support": "Standard",
        "ease_of_use": "Moderate",
        "features_calling": "Advanced",
        "features_collaboration": "None",
        "integrations": "Limited",
        "mobile_app": true,
        "monthly_price_per_user": "10",
        "reliability_uptime": null,
        "scalability": "Moderate",
        "security_features": "Basic"
      }
    },
    {
      "badges": [],
      "description": "Provides a cost-effective VoIP solution with essential calling features and a user-friendly interface.",
      "estimated": true,
      "link_url": "https://www.ooma.com/",
      "logo_dom": "ooma.com",
      "logo_url": "https://unavatar.io/ooma.com?fallback=false",
      "name": "Ooma Office",
      "provider": "Ooma",
      "score": 50.0,
      "source_url": "https://www.ooma.com/small-business/",
      "subscores": {
        "customer_support": 50.0,
        "ease_of_use": 100.0,
        "features_calling": 50.0,
        "features_collaboration": 33.0,
        "integrations": 50.0,
        "monthly_price_per_user": 34.0,
        "scalability": 50.0,
        "security_features": 50.0
      },
      "values": {
        "customer_support": "Standard",
        "ease_of_use": "Easy",
        "features_calling": "Standard",
        "features_collaboration": "Messaging",
        "integrations": "Limited",
        "mobile_app": true,
        "monthly_price_per_user": 19.95,
        "reliability_uptime": 99.99,
        "scalability": "Moderate",
        "security_features": "Standard"
      }
    }
  ],
  "lang": "en",
  "license": "Citation with a link to the URL is allowed. Bulk extraction and redistribution of the catalog is prohibited. Volume access: contact us.",
  "markdown_url": "https://comparefairly.com/en/US/best-voip-providers-for-small-business.md",
  "neutral": false,
  "notice": "Neutral ranking, never paid; sorted on measured criteria. Each value is sourced or marked as an estimate (see per-item fields).",
  "query": "best VoIP providers for small business",
  "source": "CompareFairly",
  "title": "Best VoIP Providers for Small Business",
  "unranked": false,
  "url": "https://comparefairly.com/en/US/best-voip-providers-for-small-business"
}