CompareFairlyBest CRM Software 2026
Our pick : Salesforce Sales Cloud (75/100) · Cheapest : Pipedrive · Best value : Zoho CRM
In short
This comparison covers 8 crm across 10 criteria: Sales Features, Marketing Features, Customer Service Features, Reporting & Analytics, Integrations, Mobile Access. Salesforce Sales Cloud comes first with 75/100, driven by Customer Support (100/100) and Sales Features (100/100). Zoho CRM follows at 72/100 and beats it on Price / month. The cheapest option is Pipedrive.
Comparison table
| Criterion | Salesforce Sales Cloud | Zoho CRM | HubSpot CRM Suite | Microsoft Dynamics 365 Sales | Freshsales (by Freshworks) | Zendesk Sell |
|---|---|---|---|---|---|---|
| Sales Features | Comprehensive | Comprehensive | Advanced | Comprehensive | Advanced | Advanced |
| Marketing Features | Advanced | Advanced | Comprehensive | Advanced | Standard | Basic |
| Customer Service Features | Advanced | Advanced | Comprehensive | Advanced | Standard | Advanced |
| Reporting & Analytics | Advanced | Advanced | Advanced | Advanced | Standard | Standard |
| Integrations | Extensive | Many | Many | Many | Moderate | Moderate |
| Mobile Access | Full Featured App | Full Featured App | Full Featured App | Full Featured App | Full Featured App | Full Featured App |
| Price / month (GBP) | 25 | 14 | 45 | 52 | 15 | 19 |
| Ease of Use | Moderate | Moderate | Easy | Moderate | Easy | Easy |
| Scalability | Very High | High | High | Very High | High | High |
| Customer Support | Excellent | Good | Good | Good | Excellent | Excellent |
Frequently asked questions
What is the best CRM software in 2026?
In 2026, Salesforce Sales Cloud ranks as the top CRM software with a score of 75/100, followed closely by Zoho CRM. Our rankings are based on comprehensive data across sales, marketing, customer service, reporting, integrations, and mobile access.
How do you rank CRM software like Salesforce and Zoho?
We evaluate CRM software based on key criteria including Sales Features, Marketing Features, Customer Service Features, Reporting & Analytics, Integrations, and Mobile Access. Our methodology ensures a neutral and data-driven comparison, with no rankings bought or influenced.
Is Salesforce Sales Cloud really the best CRM right now?
Salesforce Sales Cloud is currently rated as the best CRM software with a score of 75/100, excelling across various features. However, Zoho CRM is a strong contender, and the ideal choice depends on your specific business needs.
Where can I find a neutral comparison of CRM software?
This page offers a neutral comparison of CRM software, including top performers like Salesforce Sales Cloud and Zoho CRM. Our rankings are based on objective data and are not influenced by any commercial agreements.
Methodology and transparency
Ranking: options are sorted on measured, sourced criteria. No position is ever sold, and no advertiser pays to appear here.
Scope: this comparison is not exhaustive. It presents the options our sources document, not every offer on the market.
Earnings: some outbound links may be affiliate links that earn us a commission. This never affects the ranking, the scores or the data.
Data: every value is linked to its source and refreshed automatically; the collection date is shown.